Plateau Telecommunications Keeps Roswell-Chaves County Connected

Residents and businesses in Chaves County have access to high-speed internet services from Plateau Telecommunications. For more than 75 years, Clovis-headquartered Plateau has served Southeastern New Mexico and West Texas, delivering reliable internet solutions backed by quality customer service.

“We’ve provided communications service to generations of customers throughout our territory,” says Launa Waller, CEO at Plateau. “We’re more than a service provider; we’re a local company whose employees live in the communities they serve.”

“Supporting Chaves County is especially meaningful because I was raised here and want to see the community continue to thrive,” says Waller, a Roswell High School graduate.

Plateau has approximately 200 employees, many of whom are actively involved in school events, charitable organizations, and community groups. Together, team members and senior leadership are committed to strengthening community connections and Chaves County’s continued growth.   

Plateau Goes Beyond Internet Access

Customers who elect Plateau as their telecommunications partner can choose between fiber and 5G wireless internet. However, the services extend beyond connectivity. Companies can enjoy a range of managed business solutions, including free email accounts and spam protection, while residential customers can choose from complementary services such as parental controls and smart home management.  

“We offer more than reliable internet,” says Lisa Costa, Marketing Manager at Plateau. “Our services connect the community. We help businesses reach customers online and help schools and doctors’ offices share information with students and patients.”

Costa adds that Plateau employees take pride in what they do because their internet brings reliable service to their friends and neighbors. “We know the people we impact,” she says. 

Management Invests in Its Team Members

There are several reasons why people choose to work at Plateau and remain there as they grow their careers. The Company is always looking to fill entry-level positions with workers it can invest in and develop. If employees need specific training or certifications, the company covers the cost to ensure its team members succeed in their roles.

Plateau also has a tuition reimbursement program for employees who want to earn relevant degrees. Costa is a great example of this – she returned to school to complete her degree in Business Administration and Marketing, leading her to pivot out of her previous role.

Plateau provides a variety of benefits, including 100% company-paid medical, dental, vision, and prescription insurance, 100% company-paid annuity pension plan, a 401(k) match, generous paid time off, and paid holidays.

When evaluating candidates for hire, Plateau looks for people who are driven and willing to learn. While experience in the telecommunications field is an asset, the Company wants employees who are dedicated to their customers and excited to develop new skills.

"Technical skills can be taught. Some of the most valuable attributes, including initiative, accountability, and a strong work ethic, are harder to instill," says Waller. 

Plateau Contributes to Local Economic Development

Plateau Telecommunications is committed to being a trusted economic development partner in Chaves County. It is a member of the Roswell-Chaves County Economic Development Corporation (RCCEDC) and works closely with both the EDC and Chamber of Commerce to support local businesses.

“Internet access is incredibly important to economic development,” says Hannah Kennon, Area Customer Care Supervisor for Plateau. “Businesses need broadband and want to invest in a community with good existing infrastructure. We get to provide solutions for companies as they arrive in the area and contribute to their success.” When new companies expand into Chaves County, Plateau is ready to set up their internet so they can start doing business immediately.

“Companies evaluating new locations expect reliable, modern telecommunications infrastructure,” says Michael Espiritu, President and CEO of the RCCEDC. “Plateau Telecommunications plays an important role in ensuring Chaves County remains competitive by providing the connectivity businesses need to succeed. Their strong partnership and continued investment in our region make them a valuable asset to economic development efforts across Southeastern New Mexico.”

Beyond its involvement in economic development, Plateau employees can be found throughout the community supporting organizations, attending events, and buying from local businesses.

“We’re proud of the company we work for and believe in providing services beyond internet,” says Kennon. “Internet access is a good way to keep people connected, but we want to make sure we’re also building strong connections in our communities.” 

Learn More About the Utility Partners in Chaves County 

Chaves County is made up of several organizations that work together to support economic development. Meet other utility partners that bring electricity, water, and essential services to organizations across the community. Many of these partners, like NexEra and Xcel Energy, are members of the RCCEDC.

Roswell-Chaves County is growing, and you can join a team of people who are just as excited for the future as you are. Contact the EDC today, and let’s help your business grow here.